Customer satisfaction is important to Preezzo. This policy explains how cancellations and refunds are handled.

Order Cancellation

Orders may be cancelled before they are shipped. Once the order has been dispatched, cancellation requests cannot be accepted.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and supporting photographs.

Refund Process

After the returned product is received and inspected, eligible refunds will be processed to the original payment method within 5–7 business days.

Non-Refundable Items

Products damaged due to misuse, improper handling, or normal wear and tear are not eligible for refunds.

Need Help?

For refund or cancellation assistance, please contact us through our Contact Us page.